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Customer Relations: The Key to Success

Customer Relations is a major part of any business. It represents a line of communication between the production process and the customer or end-user of the product. This level of communication helps to ensure the product is made quickly and correctly to the customer’s specification, as well as ensuring that the business has all the information they need to create the product. Business benefits from customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, are the way a business communicates and interacts with the public to gain and retain customers. Small businesses like JB Print Solutions need to cultivate good customer relations to attract and keep a loyal base of customers. JB Print Solutions is a huge believer in giving back to the community through events and partnerships with clients. We believe there is nothing greater than helping and supporting the community that supports you.

Knowing your customer can help create a deeper understanding of what they’re looking for, and nothing in business is more important than strong communication. Knowing clients face-to-face allows JB to create a level of comfort with them. In the print world it is critical to know exactly what the customer is looking for, to see their vision of their company and how they want their company to be viewed by their customers and the general public. Here at JB Print we are always looking for ways to exceed our customers’ expectations, and knowing what they want by having strong dialog throughout the process gives us a great head start.

Of course communication is a two-way street between a customer and the business. Clients should convey their thoughts and ideas to JB Print and make sure to approve samples to ensure the product is printed just as they want it. This level of communication helps JB to ensure that the customer knows exactly what they are getting and the Design team knows exactly what they are creating. We are available to consult and design with, just make an appointment with our design team and either come into Jb to see them, or have them come to you. We also offer press checks for colour etc, and will show you exactly what your end product will look like. Our design team will help you with ideas and will help people fully understand what their expectations are. Sometimes the design team will make suggestions that you hadn’t considered about the product and allow you to take a different path with it, such as realizing your information would best fit a brochure rather than a rack card.

We work with our customers every step of the way and someone is always available to supply you with information about what specs such as size, colour, finishing, you would like for your project. In fact we encourage people to come to the shop to talk over their projects and view samples. We are passionate about what we do and love to share that with you. You can even tour the shop with owner Ian Anderson to have a better understanding about what goes on here and how your product is made.Our estimator will also work closely with you to help determine the best price breaks that relate to the item you want to order. We never want our customers to feel like they don’t have enough of what they ordered because they were unaware that there was more cost-effective options available. Here at JB we know you are passionate about your business, which is why we are so passionate about what we print for you, and making sure that it meets or exceeds your expectations.

There are is always room for improvement and here at JB we are always looking for suggestions and feedback from our customers as to how we can improve our services for them. We encourage your reviews on Google and on our Facebook page, or contact someone here at JB directly. If you have any questions about what we can do for you or if you have an idea or new project you want to get started on you can give us a call at 613-394-3245. Or email Ian Anderson at ian@jbprint.com or Brenda Bell at info@jbprint.com .